Responsible Gaming
at 999bc — Play Safe,
Play Smart
999bc believes that gambling should always be an entertaining activity, never a financial burden or a source of distress. Our Responsible Gaming programme provides every player in Bangladesh with a comprehensive set of tools, resources, and safeguards designed to keep gaming fun, controlled, and within healthy limits — always.
Gaming Should Always
Be Entertainment
At 999bc, we understand that while the vast majority of players enjoy our platform purely for entertainment, a small number of individuals may develop unhealthy gambling habits. Problem gambling is a recognised condition that can have serious consequences for the individual, their family, and the wider community — particularly in a high-growth online market like Bangladesh.
That is why 999bc has built a dedicated Responsible Gaming programme that goes far beyond regulatory minimums. Every tool described on this page is available free of charge to all registered players. Activating any responsible gaming feature on your account will never affect your account standing, your withdrawal rights, or your access to customer support.
We also actively monitor player behaviour patterns for early signs of problem gambling. Where our systems flag potential concerns — for example, rapidly increasing deposit frequencies, extended unbroken play sessions, or repeated attempts to circumvent a deposit limit — our responsible gaming team will proactively reach out to the player to offer guidance and support. This monitoring is carried out as part of our player protection obligations and in line with our Privacy Policy.
Signs You May Need Support
- Spending more than you can afford to lose on gambling
- Chasing losses by making increasingly large bets
- Neglecting work, family, or personal responsibilities to gamble
- Feeling anxious, irritable, or restless when not gambling
- Borrowing money or selling possessions to fund gambling
- Lying to friends or family about the amount you gamble
- Using gambling to escape stress, anxiety, or depression
- Failed attempts to cut down or stop gambling on your own
- Gambling with money set aside for essential expenses
Six Ways 999bc Keeps
You in Control
Every tool below is available directly from your 999bc account dashboard at no cost. Activate or adjust any setting at any time by contacting the 999bc support team.
Set a maximum daily, weekly, or monthly deposit cap on your 999bc account. Once your limit is reached, no further deposits will be accepted until the next period begins. Deposit limits take effect immediately when reduced. Increases to a deposit limit require a 7-day cooling-off period before they take effect — giving you time to reconsider. You can set your deposit limit in BDT, matching your personal financial situation.
Define the maximum amount you are comfortable losing in a single day, week, or month. If your net losses on 999bc reach your chosen limit within the period, your account will be temporarily restricted from placing further bets until the period resets. Like deposit limits, reductions take immediate effect while increases require a 7-day waiting period. Loss limits are an effective first line of defence against chasing losses.
Set a maximum continuous play session duration. When your session reaches the time you have chosen, 999bc will display a clear on-screen notification and prompt you to take a break before continuing. You can also configure regular reminder pop-ups at custom intervals (e.g., every 30 minutes) to stay aware of how long you have been playing. Staying mindful of time spent on the platform is one of the most effective responsible gaming habits.
Enable reality check notifications that appear at set intervals during your play sessions. Each notification displays your current session duration, total bets placed, net wins or losses for the session, and your account balance. Reality checks are designed to help you maintain an accurate and honest picture of your gambling activity in real time, making it easier to decide when to stop and walk away while you are ahead — or cut your losses before they grow.
If you feel you need a short break from gambling, the 999bc time-out feature allows you to suspend your account for a defined period — 24 hours, 48 hours, 7 days, 14 days, or 30 days. During a time-out, you cannot log in, place bets, or make deposits. Pending withdrawal requests will continue to be processed normally. Time-outs take effect immediately upon request and cannot be cancelled or shortened once activated — they are a genuine pause, not just a nudge.
For players who need a longer-term break or feel they have lost control of their gambling, 999bc offers a permanent or long-term self-exclusion option. Self-exclusion periods are available for 6 months, 1 year, 2 years, 3 years, or permanently. Once self-exclusion is activated, your account is immediately closed, all marketing communications are halted, and re-registration is blocked for the duration of the exclusion period. 999bc will not contact you with any promotional material during self-exclusion.
How to Activate
Your Protection Tools
Activating any responsible gaming tool on your 999bc account takes less than two minutes. Follow the steps below, or contact the 999bc support team via live chat and a support agent will set up any tool on your behalf.
Visit 999bc.io and log in using your registered username and password. Ensure you are on the official 999bc.io domain before entering your credentials.
Click on your account profile icon in the top right corner of the screen. Select "Account Settings" from the dropdown menu.
Within Account Settings, locate the "Responsible Gaming" tab. All available player protection tools — deposit limits, loss limits, session timers, reality checks, time-out, and self-exclusion — are grouped here.
Choose the tool you wish to activate and enter your preferred settings (e.g., a daily deposit limit of ৳5,000 or a 7-day time-out). Review the settings carefully before confirming.
Click "Confirm" to activate your chosen tool. You will receive an immediate on-screen confirmation and a follow-up email to your registered address confirming the settings applied to your account.
Problem Gambling
Self-Assessment
Ask yourself the following questions honestly. This is not a clinical diagnosis — it is a starting point for self-reflection. If you answer "yes" to two or more questions, we encourage you to explore the responsible gaming tools on your 999bc account or speak with a support professional.
Underage Gambling
Prevention
999bc takes underage gambling extremely seriously. Every player on the 999bc platform is required to be aged 21 or above and must pass identity and age verification before depositing funds or accessing real-money games. Our KYC process cross-checks government-issued identification documents and, where necessary, additional proof of age documents.
If you are a parent or guardian and you are concerned that a minor in your care may be accessing online gambling platforms, we strongly recommend using one of the widely available parental control and web filtering tools. These services allow you to block access to gambling websites at the device or network level, providing an additional layer of protection beyond the age verification measures implemented by 999bc.
If you discover or suspect that a minor has registered an account on 999bc, please contact our support team immediately via live chat or email at support 999bc.io. We will investigate as a priority, suspend the account within 24 hours of notification, and take all appropriate follow-up actions.
Recommended Parental Control Tools
- Net NannyWeb filtering and monitoring software for Windows, macOS, Android, and iOS devices. Supports gambling site blocking by category.
- BarkFamily monitoring tool focused on detecting harmful patterns in device usage, with content filtering and screen time controls.
- Google Family LinkFree parental supervision tool for Android devices allowing content filtering, app approval, and daily screen time limits.
- Apple Screen TimeBuilt-in iOS and macOS feature that restricts access to adult content categories including gambling websites at the device level.
- Router-Level DNS FilteringSetting up a family-safe DNS on your home router (e.g., CleanBrowsing, OpenDNS Family Shield) blocks gambling content across all devices on your network.
Support Resources for
Players in Bangladesh
You do not have to face problem gambling alone. The following resources are available to players in Bangladesh and are completely confidential.
The 999bc responsible gaming team is available via live chat 24 hours a day, 7 days a week. Chat with us directly from your account to set limits, activate time-outs, or request self-exclusion. All conversations are confidential.
For non-urgent responsible gaming queries, concerns about your account, or to request a copy of your gaming history, email the 999bc responsible gaming team. We respond to all responsible gaming emails within 2 business hours.
Bangladesh offers mental health and addiction counselling services through the National Mental Health Institute (NIMH) in Dhaka and Kaan Pete Roi, a volunteer emotional support helpline. If gambling is affecting your mental health, please reach out to these services.
You Are Always in Control at 999bc
Every responsible gaming tool on the 999bc platform exists for one reason: to make sure you are always the one in control of your gambling, not the other way around. Setting a deposit limit, taking a break, or walking away entirely are all valid and respected choices. 999bc will always support your right to play safely — or not to play at all.
Ready to Play Responsibly?
Log in to your 999bc account to set your personal limits, or explore our full game library — knowing that 999bc has your wellbeing covered every step of the way.
21+ only. Gambling involves financial risk. Please play responsibly. If gambling is causing you harm, use the tools on this page or contact support immediately.